Solving the web content issue

Following upon a good article on website copywriting: http://www.webdesignerdepot.com/2011/03/how-to-spot-and-avoid-web-copy-that-kills-websites/
We often run into clients that need a website but don’t have the resources or time to produce content. This could end up producing a site that is well-structured and attractive, but is an empty husk for some company-centered content that doesn’t do much to hold a visitor’s attention. Thus, the whole point of the web project – building upon and reinforcing the company brand – fails.
The point of this post is to brainstorm a few ideas for the solution to this problem. The most obvious is to simply hire a copywriter: someone who’s paycheck hinges on being able to produce quality content that grabs attention and produces results. This isn’t always possible due to budgetary constraints, but I think it’s a good idea to consider this as part of the design consultation (if you’re not already doing so). It’s the same as if you needed to hire a photographer to produce images of a client’s product, or an illustrator to do draw up some banners.
If a client doesn’t have the budget to add a copywriter to the web design team, choices become pretty limited. Usually (as I’ve seen in practice), we put the responsibility on the shoulders of the client. No one knows their business better than they do, so this should be no big deal, right? However, clients who write their own content (if they’re business owners/secretaries and not professional writers) tend to write self-centered company rhetoric that doesn’t resonate with visitors. I don’t want to sound like I’m blaming clients for this, because it’s easy to speak in your own vernacular. There needs to be a recognition that the client’s customers rarely if ever speak the same vernacular as the clients themselves. That’s where designers come in: we’re there to market to the audience. Not to the client his or herself.
Another option is for the web designer/developer to offer to write the content themselves, although this is a time-consuming undertaking. We understand the need for customer-oriented copy, but because writing is not our primary profession, naturally it’s going to take more time and effort for a designer to produce this copy. In all likelihood, with the time you’re going to end up spending corresponding back-and-forth with your client for the copy content (and likely begging them to listen to sense), it would probably be more cost-effective to just bring on a contract copywriter.






















